EMV 3-D Secure service collateral.
Large payment processor
Challenge
A large payment processor introduced a range of EMV 3-D Secure based authentication services for merchants, acquirers, issuers, and payment networks. They requested the creation of a complete set of documentation for (potential) clients and partners.
Approach
- Implementation and user guides. Completely restructured their legacy documents, extending them with explanations, requirements, recommendations and best practices.
- Certification manuals. Streamlined and described the related certification process and defined a wholly new set of test cases to ensure global interoperability.
- Sales collateral. A set of sales collateral, including training modules, product sheets, commercial pitch-decks and the ROI calculation spreadsheet for merchants.
- Operational collateral. Created and updated the relevant operational documents — policies, procedures and interactions, FAQs, project templates, key management guidelines, and other required documentation.
Outcome
The 3-D Secure authentication suite has been included in the client's product portfolio and successfully added to the client's sales, integration, and operational service delivery processes.
Related services
Implementation Support
Between a vision and a service running in production lies a long, multi-stage journey. We engage from end to end, or on whichever part of it needs support.
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Payments
Payments is a deeply technical and tightly regulated industry. The world of issuers, acquirers, processors, schemes, wallets, and gateways is governed by hard specifications, scheme rulebooks, and a set of regulators. Our expertise sits where technology, product, network and regulation meet.
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